Medical answering service for Vancouver clinics.
MarcoMed answers after-hours and overflow calls for family practices, dental offices, specialty clinics and multi-site groups across the Lower Mainland. Every call is triaged against your own written protocol sheet and escalated to whoever is on call tonight — in English, Mandarin, Cantonese, Punjabi, Farsi, Tagalog or Spanish.
What after-hours actually sounds like in BC
Attachment lists are long and the phone does not stop at closing. Marco answers the overflow, logs the routine calls for the morning, and alerts only what your protocol calls urgent.
Your emergency script runs verbatim: bleeding control instructions read back to the patient, then the on-call dentist alerted with a structured summary rather than a voicemail to check in the morning.
Discharge instructions generate calls. Marco triages against the surgeon's own ladder and escalates fever, bleeding, or wound concerns immediately, logging everything for the morning review.
Callers get current status and hours without tying up the desk — reducing the number of low-acuity patients who default to an emergency department.
Canadian privacy, handled properly
Clinics in British Columbia operate under PIPEDA federally and PIPA provincially, with college expectations on custody and control of patient information. MarcoMed keeps call records, triage notes and paging transcripts inside a permissioned, auditable trail — no personal health information sent over ordinary SMS, and no page delivered without an acknowledgement record.
For practices with US locations or cross-border ownership, the same line runs under HIPAA and HITECH controls with a signed business associate agreement.
Read the compliance detailTest it on your own protocol sheet — free, for 48 hours.
Send us the sheet your locums follow. We configure the line, page your on-call, and you listen to the recordings. Setup takes about ten minutes.