For the physician covering tonight
The RN’s message.
On your phone.
The facility, resident, callback and the RN’s own words arrive together. Your call group’s schedule determines the recipient—which may differ from the resident’s usual MRP.
The Marco Med app · Available on iOS and Android
Tonight’s covering physician.
A visible handoff.
Tonight’s coverage
Cedar Grove · Residential care
Thursday · 18:00 – 08:00
Dr. A. Rahman
AssignedPhysician on call
Dr. K. Morin
BackupBackup physician
Program lead
EscalationPer your protocol
Your call-group roster
The covering physician and backup, in the same place as the message.
Illustrative screen · fictional details
Resident message
Cedar Grove · 2nd floor
Ellen Park
DOB Mar 4, 1938 · To Dr. A. Rahman
RN’s SBAR · as spoken
RN Maria · 604-555-0182 ext. 2
Acknowledgement is not a clinical assessment.
One resident. One covering physician.
Delivery and acknowledgement are distinct, visible steps.
Illustrative screen · fictional details
Sent is only one step
Delivered and acknowledged.
Not the same thing.
Delivered
The notification has reached the receiving app. This does not mean the physician has reviewed the resident.
Acknowledged
The physician confirms the message. Clinical assessment and response remain their responsibility.
No acknowledgement
Marco follows your approved notification intervals and backup contacts, recording those attempts.
Internal secure chat
The conversation stays
with the care team.
Authorized staff can share patient information, photos and documents in secure internal chat. The answering-service message and the subsequent clinician conversation are different parts of the same handoff.
Agree access permissions and retention during your privacy review. Marco never adds clinical advice to the conversation.
Cedar Grove team
Secure internal conversation
RN Maria
I’ve sent the resident update to the physician on call.
Dr. Rahman
Received. I’ll call you back.
RN Maria
Thank you. My callback is in the message.
Secure care-team chat
Staff share patient information, photos and documents within the care team.
Illustrative screen · fictional details
One next step
Start with your call group.
Keep your current service.
Walk through your roster, your protocol and one sample RN call. Then decide whether a supervised test alongside your current service makes sense.
Book a walkthrough