After-hours answering.
For long-term care.
The facility RN calls your group.
Marco gets her message to the physician on call—and proves it.
For residential care call groups: we answer the shared line, read back the RN’s own words, and send the confirmed message securely using your roster. Acknowledgement is tracked. Without it, your approved backup instructions apply.
Canadian company · Canadian data residency · Ready for your PIPA / FIPPA review and PIA
Facility RN · Maria
“Ellen has been more confused since supper. I’d like you to call me back about her care tonight.”
Cedar Grove Care Home · 2nd floor
RESIDENTIAL CARE · CEDAR GROVE
Ellen Park
DOB Mar 4, 1938 · MRP Dr. L. Hansen · 2nd floor
RN’s message · SBAR in her own words
“Ellen has been more confused since supper. I’d like you to call me back about her care tonight.”
One call group. Every participating facility.
Your roster and the RN’s message.
Connected.
The resident’s MRP may not be the physician covering tonight. Your call-group roster identifies who receives the RN’s message—and your protocol says who is next without an acknowledgement.
Your coverage
The covering physician, facility, shift window and approved backup.
Her words
The RN supplies the clinical message. Marco confirms identifiers and callback details.
A visible handoff
Delivery, acknowledgement and backup notifications are logged separately.
Tonight’s coverage
Cedar Grove · Residential care
Thursday · 18:00 – 08:00
Dr. A. Rahman
AssignedPhysician on call
Dr. K. Morin
BackupBackup physician
Program lead
EscalationPer your protocol
Your call-group roster
The covering physician and backup, in the same place as the message.
Illustrative screen · fictional details
Resident message
Cedar Grove · 2nd floor
Ellen Park
DOB Mar 4, 1938 · To Dr. A. Rahman
RN’s SBAR · as spoken
RN Maria · 604-555-0182 ext. 2
Acknowledgement is not a clinical assessment.
One resident. One covering physician.
Delivery and acknowledgement are distinct, visible steps.
Illustrative screen · fictional details
From the facility to the physician on call
The familiar phone call.
A tracked handoff.
Answer and confirm
Marco takes the caller’s message in their own words, records identifiers and callback details, and reads it back for confirmation.
Send to the physician on duty
Your approved roster determines who receives the secure notification. The message is sent immediately once the call ends.
Follow your backup instructions
If there is no acknowledgement, Marco follows your approved notification intervals and contacts. It does not make clinical decisions.
Not reception. Not dispatch alone.
A category of its own.
Built for the call group.
Not patient reception
Marco is built around an RN reaching the covering physician—not bookings, prescription renewals or front-desk enquiries.
More than message dispatch
The RN’s message is read back and confirmed before it is sent. Delivery and acknowledgement stay visible afterward.
Your community call group
Configured around your facilities, coverage hours, roster and backup instructions—not a generic clinic script.
One RN call · fictional example
The RN gives her SBAR.
Marco carries her words.
From facility name and resident details to the physician’s notification. The clinical assessment and recommendation come from the RN—not Marco.
Sample call · all names, details and receipts are fictional
Marco · answering for the call group
Good evening, this is Marco, answering for the residential care call group. Which facility are you calling from?
Facility RN · Maria
Cedar Grove Care Home, second floor. This is Maria, the RN on tonight.
Approved roster · example
Dr. A. Rahman · Physician on call
18:00 – 08:00 · Dr. K. Morin as backup
Message preview · not sent yet
Ellen Park
DOB Mar 4, 1938 · MRP Dr. L. Hansen · Cedar Grove, 2nd floor
Her SBAR · as spoken
“Ellen has been more confused since supper and pulling at her catheter. Her temperature is 38.4, BP 128 over 74. I’m worried about a UTI. I’d like orders for a urine culture and direction for tonight.”
RN Maria · 604-555-0182 ext 2
From here, the physician decides. Without acknowledgement, Marco follows your approved backup instructions.
Canadian company. Canadian data residency.
Built for your
BC privacy review.
PIPA
BC private practices are generally governed by PIPA.
FIPPA
Public bodies review their obligations under FIPPA.
PIA
Review the Privacy Impact Assessment and data handling before live use.
For the same residential care call group
The line. The roster.
The care-team conversation.
On-call app
The RN’s confirmed message reaches the covering physician with delivery and acknowledgement tracking.
On-call appInternal secure chat
Authorized staff share resident information, photos and documents within their care team.
Internal secure chatCall-group protocol
Facility coverage, shift windows and backup contacts follow your program’s approved instructions.
Call-group protocolOne next step
Start with your call group.
Keep your current service.
Walk through your roster, your protocol and one sample RN call. Then decide whether a supervised test alongside your current service makes sense.
Book a walkthrough