Canadian company · Canadian data residency
Your residents’ information.
Your privacy review.
Privacy is part of the handoff, not a badge at the bottom of the page. Review where information is handled, who can see it and what is kept before putting live resident details on the line.
Start with the rules
that apply to your program.
PIPA · BC private practices
BC private-practice physicians are generally governed by the Personal Information Protection Act. Identify the organization responsible for each part of the service.
FIPPA · public bodies
Health-authority and other public-body deployments require review under the Freedom of Information and Protection of Privacy Act and the organization’s own policies.
Privacy Impact Assessment
Review the data flow, purposes, access, retention and service providers through your Privacy Impact Assessment process. Readiness is not legal certification.
Data residency
Hosted in Canada.
Review the full journey.
Canadian data residency is a core part of Marco Med’s positioning. Your review should cover call handling, recordings if enabled, transcripts, notifications, backups and any service providers—not storage alone.
Agree the documented deployment and information-handling terms before live use. Requirements for other countries need a separate local review.
Clear questions.
Documented answers.
Access
Who may view a resident’s message? How is access approved, removed and logged?
Notification content
Patient information is carried within the secure app rather than ordinary message notifications. Confirm what appears on a locked phone.
Retention
Agree what is recorded, how long information is kept, and the deletion and export process. Do not assume indefinite retention.
Service providers
Review providers, processing locations, contractual safeguards and any cross-border handling.
Incident handling
Agree responsibilities, notification procedures and applicable timelines with your privacy lead.
Clinical boundaries
Marco carries the confirmed caller message. It does not provide advice, assess symptoms or make treatment decisions.
One next step
Bring your privacy lead.
Review the handoff together.
We can start with fictional calls while your team reviews information handling, the PIA and the proposed deployment. Live use comes after your approvals.
Book a walkthrough