A protocol per practice, never a template.
Each clinic is onboarded on its own script, escalation ladder, and EMR handoff — signed by your medical director before a single call is answered.
Non-urgent intake, refill triage, and true-emergency escalation. Reduces morning phone-tag by 60%.
- —After-hours intake logged for AM
- —Refill queueing to EMR
- —Symptom triage to nurse-line
Post-extraction bleeding, dry socket, lost crown — the calls that decide whether a patient stays or switches.
- —Dry-socket and bleeding protocols
- —Chair prioritization for AM
- —Aftercare SMS in patient's language
High-touch specialties where the wrong first answer costs a lifetime patient. Warm, unhurried, protocol-perfect.
- —Bleeding and PROM escalation
- —IVF cycle-day sensitive routing
- —Confidential intake
Post-procedure concerns, botulinum follow-up, laser aftercare. Triaged without over-alerting the physician.
- —Post-procedure symptom triage
- —Structured consultation intake
- —Aesthetic follow-up windows
Anxious parents at 2am need a calm voice in their language. MarcoMed follows your fever ladder to the letter.
- —Age-weighted fever protocols
- —Multilingual parent intake
- —Same-day AM slotting
Crisis language detection with warm-transfer to your on-call clinician. 988 / 9-8-8 fallback where appropriate.
- —Crisis-language detection
- —Warm-transfer to clinician
- —Confidential session intake
Post-procedure symptom triage tuned to your device or medication protocol. Escalates cleanly to the on-call.
- —Post-cath and post-ablation triage
- —Med-titration questions logged
- —Symptom escalation ladder
Route by location, by physician, by shift. One number, one voice, twenty clinics.
- —Location-aware routing
- —On-call rotation calendars
- —Per-site KPI dashboard