The facility RN is still with the resident
Your call group covers the night.
We answer the line.
A resident needs the responsible physician. The RN calls your shared number. Marco answers, takes her message, and follows your on-call instructions.
One number for every facility.
No hold. No queue.
Marco can answer simultaneous calls without placing the RN in a queue. Each caller’s message is confirmed before it is sent to the assigned physician.
The RN assesses. Marco delivers. The physician decides.
Sample receipt trail · fictional
Every step timestamped. Every step reviewable.
Your call. Your instructions.
A clear message,
not a clinical interview.
Facility and resident
Marco records facility name, resident name, date of birth and the caller’s best callback number.
The RN’s own words
The nurse explains the reason for calling, including SBAR if she uses it. Marco does not ask clinical questions or give advice.
Read-back and confirmation
Marco reads the message and identifiers back. The RN confirms or corrects them before notification.
Immediate notification
Once the call ends, the confirmed message is sent securely to the physician assigned in your roster. Backup steps follow your protocol.
Fictional demonstration
Hear the handoff.
Follow the message.
Sample call · all names, details and receipts are fictional
Marco · answering for the call group
Good evening, this is Marco, answering for the residential care call group. Which facility are you calling from?
Facility RN · Maria
Cedar Grove Care Home, second floor. This is Maria, the RN on tonight.
Approved roster · example
Dr. A. Rahman · Physician on call
18:00 – 08:00 · Dr. K. Morin as backup
Message preview · not sent yet
Ellen Park
DOB Mar 4, 1938 · MRP Dr. L. Hansen · Cedar Grove, 2nd floor
Her SBAR · as spoken
“Ellen has been more confused since supper and pulling at her catheter. Her temperature is 38.4, BP 128 over 74. I’m worried about a UTI. I’d like orders for a urine culture and direction for tonight.”
RN Maria · 604-555-0182 ext 2
From here, the physician decides. Without acknowledgement, Marco follows your approved backup instructions.
One next step
Start with your call group.
Keep your current service.
Walk through your roster, your protocol and one sample RN call. Then decide whether a supervised test alongside your current service makes sense.
Book a walkthrough