Your call group’s own instructions
Your roster.
Your protocol.
You define who covers each facility and what happens when there is no acknowledgement. Marco follows those instructions. Clinical judgement stays with your team.
The sheet you already work from
Who is on call?
Who is next?
Coverage
Facilities, call group, coverage windows and the responsible physician for each shift.
Message details
Resident and facility identifiers, caller’s own message, read-back confirmation and callback details.
Notification
The assigned physician receives the secure message immediately after the call.
No acknowledgement
Your approved reminder intervals, backup contacts and final exception instructions. No invented timings.
Tonight’s coverage
Cedar Grove · Residential care
Thursday · 18:00 – 08:00
Dr. A. Rahman
AssignedPhysician on call
Dr. K. Morin
BackupBackup physician
Program lead
EscalationPer your protocol
Your call-group roster
The covering physician and backup, in the same place as the message.
Illustrative screen · fictional details
Agree the instructions.
Then test them.
Review together
Walk through the current sheet and identify coverage gaps or ambiguous contacts with your program lead.
Approve the routing
Your team signs off on the roster, message fields, backup steps and exception handling.
Use fictional calls first
Test the normal handoff and no-response paths before approving live resident information.
A notification protocol.
Not a triage protocol.
Marco does not decide urgency, assess symptoms or make recommendations. The RN supplies the clinical message. Emergencies remain on your established emergency pathway—not a routine message-and-wait process.
One next step
Start with your call group.
Keep your current service.
Bring the protocol sheet your call group already follows. We’ll walk through who receives the message, what happens without a response, and how to test those instructions.
Book a walkthrough