The Protocol Engine
Your protocol sheet, honoured verbatim.
Send the triage sheet you already trust. Marco reads it the way a trained receptionist does: literally, patiently, without improvisation.
Following the protocol sheet, on time, is how we save lives.
Executed live
Answer
Triage
Route
Confirm
Live execution22:14
Matched protocol
Marco is listening to the caller and reading your protocol sheet…
Chest pain, stroke signs, shortness of breath
→ 911 + alert on-call MD
Post-op bleed within 48h
→ Alert surgeon on rotation
Rx refill
→ Office hours only — never alerted
New C-2 script
→ Controlled-substance schedule
Appointments, records
→ Redirect — do not alert
1. You send. We read.
PDF, doc, or a photo of the sheet. Digitized into a decision tree in 24 hours.
2. Your clinician signs.
Every branch reviewed by your medical director. Versioned, auditable.
3. Marco follows it — always.
If a call doesn't map to a branch, Marco escalates to a human rather than improvising.
Alerting Is Part of the Protocol
The schedule is a rule. The alert is the action.
Marco reads your live roster and follows your alert ladder exactly. No wrong clinician woken at 2am.
Paging instructions · Embedded in protocol
01
Roster source
Amion · QGenda · Google Calendar · CSV upload
02
Who to page
On-call MD / RN / specialist per schedule shift
03
How to page
SMS → voice bridge → app push → escalation partner
04
What to include
SBAR summary + caller callback number + timestamp
05
If no answer
Escalate to backup contact and log in morning brief
Send the sheet
Send the sheet you already have. We run it verbatim.
Forty-eight hours of live coverage, run entirely on your own protocol sheet and on-call roster. No card, no contract, no change to how your clinic works.